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Delivery & Shipping

Bowerbird Home provides standard delivery charges for accessories and small items, as well as an express delivery service when you need your goods in a hurry. Deliveries for purchases over $5000 in one transaction are FREE for Hong Kong island. 

We request that somone be home to receive the goods in person, we are unable to leave the goods at the front door without physical receipt. Our team will call you in advance to confirm the delivery date and time with you. On the day of the delivery, our team will call within an hour of their arrival just to confirm someone is home to accept the goods.  On arrival, our team will carefully unpack each item and place it in the location directed.  All packaging will be removed.   At the time of delivery we request that you sign our Delivery Form to confirm you agree with our delivery policy and are satisfied with the goods delivered.

Delivery Rates:  Accessories and Small Items (Hong Kong Only) 

DELIVERY OPTIONS
DELIVERY CHARGES
DELIVERY SCHEDULE

Standard Delivery

HK Island: $60 or FREE for orders over $1,000

Kowloon (including Sai Kung): $60 or FREE for orders over $1000

New Territories (including Shatin, Tai Po, Yuen Long

Tuen Mun, Tsuen Wan): $45 or FREE for orders over $1000

Tung Chung Town and Discovery Bay: $150 **Deliveries to Mui Wo will be quoted separately

Delivery Monday to Friday (excluding public holidays)Within 5 Working DaysDelivery hours 10am- 6pm

Express Delivery

 Additional HK$200 on top of Standard Delivery rates

Delivery Monday to Friday (excluding public holidays holidays)Order before 2pm for next day delivery.

Collect In Store FREE
Fragile Items includes glassware, porcelain, vases and bowls

HK Island: $200 Kowloon (including Sai Kung): $200

New Territories (including Shatin, Tai Po, Yuen Long, Tuen Mun, Tsuen Wan): $225

Tung Chung Town and Discovery Bay: $450

*Deliveries to Mui Wo will be quoted separately)

Delivery Monday to Friday (excluding public holidays)Within 7 Working Days  
 

Delivery Rates: Furniture and Heavy/Bulky Items (Hong Kong Only)

 DELIVERY OPTIONS 
DELIVERY CHARGES  
 DELIVERY SCHEDULE 

Furniture Delivery

HK Island: $300 or FREE for spends over $5,000

Kowloon (including Sai Kung): $400

New Territories (including Shatin, Tai Po, Yuen Long, 

Tuen Mun, Tsuen Wan): $400

Tung Chung Town and Discovery Bay: $500

*Deliveries to Mui Wo will be quoted separately

** Staircase charges may apply

Delivery Monday to Friday (excluding public holidays)

Within 10 Working Days for in stock items


 
Staircase Charges

Staircase charges will apply where items are required to be carried up or down whether inside or outside the delivery address. The cost of carrying items up or down stairs is HK$70 per flight of stairs per item.  More than 8 steps counts as one flight.  Large items may be considered as two items. Our delivery team will only carry furniture to a maximum of 7 floors. Carrying of items above 7 floors may require an external delivery service which the customer will be responsible for arranging.

If at the time of delivery, the delivery team discover that an item of furniture is not able to fit in the lift and/or the delivery team are required to walk the furniture up stairs, the delivery team will advise the customer prior to moving the item that an additional surcharge will apply.


Receipt of Delivery Conditions 

All items delivered shall be considered well received. Bowerbird Home will not bear responsibility for any damaged or missing items found after the Delivery Form has been signed confiming you are satisfied with the goods delivered.


Additional Purchases or Changes to Orders 

Additional purchases, new sales orders or changes to orders should be made two working days before the scheduled delivery date. Otherwise additional delivery charges may apply.

 
Additional Delivery Surcharges 

If for some reason the delivery cannot occur, for example if you are not home or if the items are too large to fit into your home, the goods will be returned to the store and an additional delivery fee may apply. Oversized, extremely heavy or fragile items may cost more to ship and thus incur an additional delivery surcharge at Bowerbird Home’s discretion.  In these instances, our team will contact you prior to delivery to confirm the total delivery rate. If a customer cannot be reached within 24 hours prior to scheduled delivery, Bowerbird Home reserves the right to cancel or re-arrange delivery without further notice and extra surcharges may apply. No discounts apply to service charges. Customers may pay cash to the Delivery Team for any additional charges that may apply due to circumstances on delivery. 

If our delivery truck is unable to reach the delivery address directly due to any road conditions/restrictions and/or unforeseen circumstances, requiring additional physical delivery effort between the legitimate parking area and the customers' address, additional surcharges may apply. Delivery failure due to no one answering the door or phone upon the arrival of goods at the appointed time will require a re-arrangement of delivery, and additional delivery charges may apply. If the removal of gates, doors or other fixtures is required for delivery, Bowerbird Home does not bear the risk or responsibility of any damages caused. Delivery does not include wall mounting goods or hanging or installing light fittings.

 
Delivery to Outer Islands

Delivery will not be made to any outer islands (except Ma Wan, Discovery Bay and Tung Chung).  Should deliveries be made to a quayside or pier on Hong Kong, Kowloon or the New Territories for delivery of goods to outer islands, the customer is responsible for arranging sea transport and loading/unloading as well as for payment for any charges thus incurred. Delivery will not be made to boats, boathouses or yatchs except with prior agreement.   


International Deliveries

Unfortunately we cannot ship outside of Hong Kong. If you have further questions, please contact our team at care@bowerbird-home.com.


Disposal Services

Bowerbird Home does not offer disposal services for furniture. 

 

Contacting Us 

www.bowerbird-home.com

Bowerbird Home Office, Unit 205, Level 2, 2 Lee Lok Street, Ap Lei Chau, Hong Kong 

Bowerbird Home Showroom, Unit 802, 8th Floor, 2 Lee Wing Street, Horizon Plaza,  Ap Lei Chau Hong Kong

+852 2552 2727

care@bowerbird-home.com

 

This document was last updated on 23rd June 2016